ROBDAY MINING SUPPLIES (PTY) LTD
EFFECTIVE DATE: 25 FEBRUARY 2026
This Privacy Policy sets out how Robday Mining Supplies (Pty) Ltd (we, us, our) collects, uses, discloses, retains and protects personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws. By engaging with us, visiting our website, requesting a quotation, placing an order, or otherwise providing personal information to us, you acknowledge that your personal information will be processed as described in this Privacy Policy.
1. DEFINITIONS
In this Privacy Policy, unless the context indicates otherwise:
“personal information” has the meaning set out in POPIA and includes information relating to an identifiable, living natural person and, where applicable, an identifiable, existing juristic person.
“process” or “processing” means any operation concerning personal information, including collection, use, storage, dissemination, and deletion.
“responsible party” refers to Robday Mining Supplies (Pty) Ltd.
“operator” refers to a third party that processes personal information for or on behalf of the responsible party in terms of a contract or mandate.
2. RESPONSIBLE PARTY
Robday Mining Supplies (Pty) Ltd is the responsible party for the processing of personal information described in this Privacy Policy. Where we process personal information on behalf of a customer (for example, where we receive third-party delivery details from a customer), the customer remains responsible for ensuring that such information is provided to us lawfully.
3. SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies to personal information processed by us in relation to: website visitors, customers and prospective customers, supplier and contractor representatives, service providers, job applicants, and any person who communicates with us via email, telephone, messaging platforms, website forms, social media, or in person.
4. PERSONAL INFORMATION WE COLLECT
We may collect personal information directly from you, from authorised representatives of your organisation, from your interactions with our website, or from lawful third-party sources.
The categories of personal information we may collect include your name and surname, identity or registration details where required, company name and job title, contact details (including email address, telephone number, and physical or delivery address), quotation and order details, invoice and payment-related references, correspondence and communications with us, and technical information linked to website usage such as IP address, device identifiers, browser type, pages viewed, and cookie-related data.
We endeavour to collect only personal information that is adequate, relevant and not excessive, having regard to the purpose for which it is collected.
5. PURPOSES FOR WHICH WE PROCESS PERSONAL INFORMATION
We process personal information for legitimate business purposes, including to respond to enquiries, prepare and issue quotations, provide products and services, fulfil orders and deliveries, manage returns and after-sales support, administer supplier and contractor relationships, maintain records of transactions, issue invoices and process payments, conduct internal reporting and business administration, maintain security and prevent fraud, improve website functionality and user experience, and communicate operational notices or service-related updates.
Where permitted by law, we may also process personal information to send marketing communications relating to our products and services, subject to your right to opt out at any time.
We may process personal information to comply with legal obligations, to respond to lawful requests, and to maintain records required for tax, audit, regulatory, or risk management purposes.
6. LAWFUL GROUNDS FOR PROCESSING
We will process personal information only where a lawful basis exists under POPIA. This may include where processing is necessary to perform a contract with you or to take steps at your request prior to entering into a contract, where processing is required by law, where processing is necessary to pursue our legitimate interests (provided such interests are not overridden by your rights), or where you have given consent (where consent is required by law).
7. DIRECT MARKETING
If we send you marketing communications, we will do so in accordance with POPIA and, where applicable, the Electronic Communications and Transactions Act. You may object to or opt out of direct marketing at any time by using any unsubscribe mechanism provided, or by contacting us using the details set out in this Privacy Policy. An opt-out will not affect operational or transactional communications that are necessary for the performance of a contract or for service delivery.
8. COOKIES AND ONLINE IDENTIFIERS
Our website may use cookies and similar technologies to enable site functionality, remember preferences, measure performance, and understand how visitors use the website. You can manage cookies through your browser settings. Disabling cookies may limit certain functionality of the website.
Where applicable, we may use analytics tools that process online identifiers and usage data to generate aggregated insights. Such data is used to improve the website and services and is not intended to identify you directly.
9. DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information to operators and third parties to the extent necessary to fulfil the purposes set out in this Privacy Policy. This may include logistics and delivery providers, IT and hosting providers, email and communications service providers, security service providers, payment-related service providers (where relevant), and professional advisers such as accountants, auditors, and legal advisers.
We may also disclose personal information where required to do so by law, where a competent authority has made a lawful request, or where disclosure is necessary to protect our rights, property, or safety, or that of our customers and the public.
Where we appoint operators, we take reasonable steps to ensure that such operators process personal information only with our knowledge and authority, for agreed purposes, and that appropriate security safeguards are implemented.
10. CROSS-BORDER TRANSFERS
Our systems and service providers may store or process personal information outside of South Africa, including through cloud-based infrastructure. Where cross-border processing occurs, we will take reasonable steps to ensure that the receiving party is subject to laws, binding rules, or contractual arrangements that provide an adequate level of protection consistent with POPIA.
11. INFORMATION SECURITY
We implement reasonable technical and organisational measures to safeguard personal information against loss, damage, unauthorised access, unlawful processing, and accidental disclosure. These measures may include access control, encryption where appropriate, secure backups, staff confidentiality obligations, and security monitoring.
While we take reasonable steps to protect personal information, no method of transmission or storage is entirely secure. You accept the inherent risks of providing information electronically, and you undertake to keep any account credentials secure.
12. DATA BREACH MANAGEMENT
In the event of a security compromise that may affect personal information, we will take reasonable steps to contain and assess the incident. Where required by POPIA, we will notify affected data subjects and/or the Information Regulator as soon as reasonably possible, having regard to the nature of the compromise and any risk of harm.
13. RETENTION OF PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary to achieve the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods may be influenced by contractual requirements, statutory record-keeping obligations, tax and audit requirements, dispute resolution needs, and the establishment, exercise, or defence of legal claims.
When personal information is no longer required, we will securely destroy, delete, or de-identify it in accordance with our retention practices and applicable legal requirements.
14. SPECIAL PERSONAL INFORMATION AND CHILDREN
We do not intentionally collect special personal information (as defined in POPIA) as part of our standard business operations. If such information is provided to us, we will process it only where permitted by law and where appropriate safeguards are in place.
Our services are not directed to children. If you believe that a child’s personal information has been provided to us without appropriate authority, please contact us so that we can address the matter.
15. YOUR RIGHTS
Subject to POPIA and other applicable laws, you may request access to personal information we hold about you, request that we correct or update inaccurate information, request deletion of personal information where deletion is justified, object to certain processing activities, withdraw consent where processing is based on consent, and object to direct marketing at any time.
We may require reasonable proof of identity before acting on a request, and we may refuse or limit a request where the law permits. Requests for access to records may also be dealt with in terms of the Promotion of Access to Information Act 2 of 2000 (PAIA), where applicable.
16. REQUESTS, QUERIES AND COMPLAINTS
If you wish to exercise your rights, or if you have a query or complaint relating to this Privacy Policy or our processing of personal information, you may contact us using the details below. We will respond within a reasonable time and in accordance with applicable legal requirements.
You also have the right to lodge a complaint with the Information Regulator of South Africa.
17. CONTACT DETAILS
EMAIL: info@robdaymining.co.za
TELEPHONE: (014) 597 4725/6/7
PHYSICAL ADDRESS: 12 Escom Street Extension 2, Rustenburg, 0299
18. CHANGES TO THIS PRIVACY POLICY
We may amend this Privacy Policy from time to time. The most current version will apply from the effective date stated above and will be made available on our website or upon request.